Refund and Cancellation

At CA Test Series, we are dedicated to delivering the highest quality educational services and study materials for students preparing for CA (Chartered Accountancy), CS (Company Secretary), and CMA (Cost and Management Accounting) examinations. This Refund and Cancellation Policy outlines the conditions under which refunds and cancellations are permitted for our online services and physical book sales. All our Services are non-refundable, non-cancelable and non-Extendable. Test Series cannot be extended in any case whether you utilize our Services or not.

Scope of Policy

This policy applies to all services and products offered by CA Test Series, including:

• E-Notes
• Physical Books and printed materials
• Online Mock Test Series
• Mentorship Programs
• Study Plans
• Evaluation Services

Product and Services

We try our best to provide you accurate and correct information. However, we do not warrant that the content of this site is accurate, complete, reliable, current or error-free. We clearly and explicitly disclaim any responsibility for the correctness, accuracy, reliability of the information and any other materials on the website. Also we cannot guarantee that any third-party website that links to or from CA Test Series will satisfy you. You are supposed to use any information on our website with your own judgment and you will be completely responsible for any outcome of that information.

Refund Policy for Digital Services

Eligible Refunds will be processed in the following situations:

• Duplicate Transactions: If a user is charged more than once for the same service due to a technical error, the extra payment will be refunded.
• Technical Failure: If the test series or learning resources cannot be accessed due to a system issue verified by our support team.
• Service Non-Delivery: If we are unable to activate or deliver the purchased package within 48 hours and the user requests cancellation.

Non-Refundable Circumstances:

• Change of mind or dissatisfaction after accessing the content.
• Wrong course/level selection (e.g., purchasing CA Inter instead of CA Final).
• Inactivity by the user (not attending sessions, not attempting tests).
• Breach of our Terms of Use or Reselling Policy.

Refund Timeline: Approved refunds will be processed within 7–10 business days to the original payment method.

Cancellation Policy for Digital Services

Due to the nature of digital services, cancellations are not available after the content is accessed or the course is activated. However, users may request:

• Plan Upgrades: Users may upgrade their plan by paying the difference if they haven’t accessed the initial package.
• Switching Courses: Allowed only if the content hasn’t been accessed and the request is made within 24 hours of purchase.

All such requests are subject to review by our support team.

Refund Policy for Physical Book Orders

CA Test Series sells printed books for CA, CS, and CMA exams.

Refund Eligibility:

• Damaged/Defective Books: Users must notify us within 48 hours of delivery. We may request a photo/video of the damage before approving a replacement or refund.
• Wrong Book Delivered: If the book(s) delivered do not match the order, we will arrange a pickup and send the correct ones at no extra cost.
• Non-Delivery: If a user does not receive the order within the promised delivery window (usually 7–10 working days), and the shipment is not trackable, a full refund may be issued.

Non-Refundable Situations:

• Change of mind after dispatch or delivery.
• Books returned without original packaging.
• Books damaged by the user after delivery.

Return Process:

1. Contact us within 48 hours of delivery via email or WhatsApp.
2. Provide your order number and proof of issue.
3. Upon approval, we will arrange a pickup (where applicable).
4. Refunds or replacements will be processed within 7–14 business days.

Contact Us

If you have questions or concerns about this policy, contact us:

Email: [email protected]

Phone: +91 78886-34515

WhatsApp: +91 89688 09705