Refund & Cancellation Policy
Transparent policy governing digital test series access, physical book doorstep returns, accidental duplicate charge reversals, and our landmark 100% Pass Guarantee fee refund program.
Policy Overview & Scope
At CA Test Series, we take pride in delivering premier educational mock tests, detailed ex-examiner copy evaluations, and high-yield study materials for Chartered Accountancy (CA), Company Secretary (CS), and Cost & Management Accountancy (CMA) aspirants.
This Refund and Cancellation Policy clearly defines the terms, conditions, procedures, and timelines governing refund requests, order cancellations, course transfers, and physical book returns across all products offered on www.catestseries.org:
Refund Policy for Digital Services
Upon successful enrollment, digital access credentials, syllabus roadmaps, and proprietary question banks are generated and provisioned instantly on the student portal.
Strict General Rule: Due to the immediate delivery of copyrighted intellectual property, all standard digital mock test series packages, chapterwise test papers, evaluation vouchers, and downloadable study e-notes are strictly non-refundable, non-cancellable, and non-extendable under ordinary circumstances once an account is active or any test material is downloaded.
Valid Exceptions for Digital Service Refunds:
- Duplicate Transactions: If technical lag or gateway error causes a user to be charged multiple times for the identical package, the surplus charge is verified and reversed in full.
- Persistent Platform Failure: In the rare event of documented platform server failure verified by our technical engineering team preventing test submission or access for more than 48 continuous hours without resolution.
- Service Non-Activation: If our automated system fails to activate your purchased package within 48 hours of successful payment confirmation and you request cancellation prior to manual activation.
Cancellation & Course Switching Guidelines
Once a digital course has been accessed, question papers downloaded, or answer copies submitted, order cancellation is not permitted. However, in good faith, CA Test Series offers the following academic adjustments:
1. Plan Upgrades (e.g., Detailed to Pass Guarantee)
Students may upgrade their enrolled test series plan to a higher tier (such as upgrading from Chapterwise to Detailed 5+2 or the CA Pass Guarantee Program) at any time before 50% of the course duration has elapsed, by simply paying the net difference in published package fees.
2. Course / Level Switching (within 24 Hours)
If you mistakenly purchased the wrong level or group (e.g., purchasing CA Inter Group 2 instead of Group 1), you may request a lateral switch within 24 hours of purchase, provided zero question papers have been downloaded and zero test papers have been submitted. A nominal administrative migration fee may apply.
CA Pass Guarantee 100% Fee Refund Framework
CA Test Series stands behind its proven preparation methodology with India's most rigorous performance guarantee: the 100% Money-Back Pass Guarantee.
Four Pillars of Guaranteed Refund: If an enrolled Pass Guarantee student fulfills all four mandatory criteria below and still does not clear the corresponding ICAI examination, CA Test Series will refund 100% of the student's enrollment fee within 14 working days, or grant one full-course repetition at the student's election.
Complete and submit 100% of all assigned scheduled mock test papers for the enrolled group before official deadlines.
Attain an evaluated score of at least 50% on every submitted paper under ex-examiner review.
Participate in at least 90% of scheduled mentor diagnostic reviews, masterclasses, and revision sessions.
Submit official ICAI result mark sheet showing non-clearance within 14 calendar days of formal result declaration.
*Note: Submissions flagged for copying from suggested answers or AI-generated text will lead to immediate disqualification from the Pass Guarantee refund scheme.
Physical Books & Printed Material Return Policy
CA Test Series publishes and delivers high-quality printed study materials, scanner books, and handwritten charts via insured courier partners across India.
Strict 48-Hour Reporting: Any physical book delivered in a damaged, defective, or misprinted condition must be reported to [email protected] or via WhatsApp (+91 78886 34515) within 48 hours of doorstep courier delivery with clear unboxing photos/videos. We arrange free express reverse pickup and ship a replacement within 48 hours or process a full refund.
Physical Book Return Scenarios:
- Damaged / Defective in Transit: Replaced at zero cost, or refunded in full if stock is unavailable.
- Incorrect Book Delivered: If the shipped title does not match your order invoice, we arrange pickup and dispatch the correct publication immediately.
- Non-Delivery: If tracking indicates package loss or no progress for more than 10 working days beyond the promised window, a full refund or express replacement will be issued.
- Non-Returnable: Books that show handwriting marks, torn bindings post-delivery, or packages returned without original packing will not be refunded.
Duplicate Transactions & Technical Billing Glitches
If you notice multiple debits on your bank statement for a single order due to payment gateway connectivity drops, please do not file a banking dispute immediately. Instead:
- Email your payment receipt, bank reference number (UTR/RRN), and registered phone number to [email protected].
- Our finance desk will reconcile the gateway logs with Easebuzz/HDFC within 24 to 48 hours.
- Once verified, the duplicate transaction will be credited back directly to the source payment method within 7 to 10 business days.
Non-Refundable Circumstances
Refunds will strictly not be entertained under any of the following circumstances:
- Change of mind, personal scheduling conflicts, or decision to drop an exam attempt after accessing the student portal.
- Student inactivity, failure to write scheduled tests, or non-utilization of purchased test series validity before exam dates.
- Dissatisfaction arising from student marks evaluated by ex-examiners adhering strictly to ICAI suggested marking rubrics.
- Account suspension or termination triggered by violations of our Terms & Conditions, such as multi-user account sharing or Telegram piracy.
- Expired package validity. Test series validities conclude automatically with the final day of the designated exam cycle and cannot be extended.
Dispute Resolution & Chargebacks
We encourage open communication. If you experience any grievance with our evaluation turnaround or services, we request that you contact our Senior Grievance Cell before initiating a chargeback through your card issuer or bank.
Unsubstantiated chargebacks initiated after question papers or study resources have already been accessed from our servers will result in automated account freezing and submission of complete IP access logs, download forensics, and terms acceptance records to the acquiring payment gateway and card association.
Refund Processing Timelines & Modes
All approved refunds are settled exclusively through the original payment channel:
Refund Processing Helpdesk & Escalations
To submit a refund request, duplicate debit report, or Pass Guarantee claim, please communicate with our dedicated Accounts Helpdesk:
CA Test Series Accounts Desk
Email: [email protected]
Alternate: [email protected]
Helpline: +91 78886-34515
WhatsApp: +91 78886 34515
Operational Hours: 10:00 AM – 7:00 PM IST (Mon – Sat)